Contact Information

Technical Support

Looking for help with physical installation or set up with your Yale app? Contact Yale’s Technical Support team. For questions regarding integration with your smart home or alarm system, we recommend working with the controller’s support team first and then three way calling with YALE Technical Support if necessary.
Email: [email protected]
Hours: 24x7 Monday - Sunday

B2B Customer Service and Sales

Do you have an existing Yale business account and need help with an order? Contact Yale’s B2B Customer Service team.
Email: [email protected]
Hours: 8am – 4:30pm EST Monday – Friday

Consumer Orders Department

Do you have a question or concern regarding your order, return or exchange on ShopYaleHome.com? Contact Yale’s Consumer Orders team.
Email: [email protected]
Hours: 5am to 8pm PT, Monday - Sunday